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We've Got Your Back

From the moment you purchase your swing set to the day your build is complete,
we’re here to guide you through every step of the installation process.

WHAT TO EXPECT

Installation Timeline

  • Installation date within 5 business days
  • Delivered on installation day
  • Installation typically takes 1-3 days

Stay Updated

  • Confirmation call 3 days before installation
  • Notification when installer is on the way
  • Notification when installer arrives on site

Installation Day

  • Installed by a skilled installer
  • You should be available on-site
  • Full setup completed

Need to Check

  • Yard must be level and clear
  • Ensure clear access to build site
  • Electricity within 150 ft (additional charges may apply)

PREPARE YOUR SITE

With your help, we can ensure a smooth and successful build.
Here’s what we need from you before installation.

Select the Right Location

  • Choose a safe, open area
  • Maintain 6 ft safety zone around the playset (ASTM)
  • No overhead obstructions (trees, wires)

Any additional ground leveling and/or site preparation needed to install the swing set will result in additional fees and/or delays in the installation.

Clear & Level the Area

  • Area must be level and obstacle-free
  • Ensure proper drainage (poor drainage voids warranty)
  • Add safety zone to total dimensions


Must be a single-family home. No commercial or concrete installs. Poor drainage voids warranty.

Access & Requirements

  • Must be a single-family residential home
  • Provide 3–4 ft clear access to the site
  • Access to electricity within 150 ft (fees may apply)
  • Mark sprinklers & underground utilities
  • Obtain HOA approval if required

Mark underground utilities (installer not responsible for unmarked damage)

Safety & Readiness

  • Keep pets secured
  • Keep children clear during installation
  • Site must be ready on install day (delays/fees may apply)